Set up by Parliament, the Financial Ombudsman Service is the UK’s official expert in sorting out problems with financial services.
If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.
last year, more than two million people contacted us about problems with:
bank accounts
credit, debit and store cards
payment protection insurance (PPI)
other insurance, like motor, travel and household
loans, including payday loans
other credit, like car finance
mortgages
repayment problems and debt collection
money transfers and online payments
financial advice, savings and investments
pensions
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