Ticket #267084

Ticket #267084 
Ticket Status:
Closed
Department:
Support
Create Date:
16/12/2018 10:04 am
Name:
Charlie Brown
Email:
tkservice@yahoo.com
Phone:

Subject: Site is down

SunDec 16 2018 10:04am
1. Site is down. I can not use it.
2. I try to fix. But wp & theme update, I lost slider.

So, my site should be online in my notebook now.

SunDec 16 2018 10:12am - Ernest Donovan
Rate this answer: (Poor)  (Excellent)
Hello Charlie Brown,

Thank you for contacting us.

As we have outlined in previous Trouble Tickets, your site is indeed online. We have provided you with example screenshots and have also suggested trying to use a proxy service like https://proxysite.com in order to verify that your site is indeed online.

This leads us to believe that the issue is isolated to your computer or network connection. Please provide us with your public IP address so that we can check whether our firewall is blocking it.

Feel free to reopen this ticket in case you have more questions or you need further assistance.

Thank you for choosing our services.

Best Regards,
Ernest Donovan
Dedicated Support Team
Supportindeed.com

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門票＃267084
機票狀態：
關閉
部門：
支持
創建日期：
16/12/2018 10:04 am
名稱：
查理·布朗
電子郵件：
tkservice@yahoo.com
電話：

主題：網站已關閉

SunDec 16 2018 10:04 am
1.網站已關閉。我不能用它。
我試著修理。但是wp和主題更新，我失去了滑塊。

所以，我的網站現在應該在我的筆記本上。

SunDec 16 2018 10:12 AM  - 歐內斯特·多諾萬
給這個答案評分:(差）（優秀）
查理布朗你好，

感謝您與我們聯繫。

正如我們在之前的故障單中所概述的那樣，您的網站確實在線。我們為您提供了示例屏幕截圖，並建議嘗試使用https://proxysite.com等代理服務，以驗證您的網站確實在線。

這使我們相信該問題與您的計算機或網絡連接是隔離的。請向我們提供您的公共IP地址，以便我們檢查防火牆是否阻止它。

如果您有更多問題或需要進一步的幫助，請隨時重新打開此機票。

感謝您選擇我們的服務。

最好的祝福，
歐內斯特·多諾萬
專門的支持團隊
Supportindeed.com