Ticket #389529

Ticket #389529 
Ticket Status:
Closed
Department:
Support
Create Date:
16/12/2018 9:24 am
Name:
Charlie Brown
Email:
tkservice@yahoo.com
Phone:

Subject: Site is down

SunDec 16 2018 9:24am
I update wordpress & theme. I find that the slider can not work.

This site is also down in my Windows 10 notebook. Can you make it online as soon as possible.

SunDec 16 2018 9:44am - Ernest Donovan
Rate this answer: (Poor)  (Excellent)
website.png (0.5 mb) 
Hello Charlie Brown,

Thank you for contacting us. We are sorry to hear that you are having trouble accessing your website.

After extensively testing your website, we can confirm that it is online and freely accessible. In addition to being able to view your website through a direct Internet connection, we were also successful in loading it through a couple of web proxies (www.zend2.com and www.proxysite.com). Please refer to the attached screenshot that shows your website loading without issues.

Our recommendation is to clear your browser's temporary Internet files (cookies, cache) by pressing Ctrl + F5 simultaneously on your keyboard or alternatively you may try using a different browser. You may also try loading your website through a web proxy to verify that it is indeed up and running.

Feel free to reopen this ticket in case you have more questions or you need further assistance.

Thank you for choosing our services.

Best Regards,
Ernest Donovan
Dedicated Support Team
Supportindeed.com

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機票＃389529
機票狀態：
關閉
部門：
支持
創建日期：
16/12/2018 9:24 am
名稱：
查理·布朗
電子郵件：
tkservice@yahoo.com
電話：

主題：網站已關閉

SunDec 16 2018 9:24 am
我更新wordpress和主題。我發現滑塊無法正常工作。

這個網站也在我的Windows 10筆記本中。你能盡快在線上網嗎？

SunDec 16 2018 9:44 am  - 歐內斯特·多諾萬
給這個答案評分:(差）（優秀）
website.png（0.5 mb）
查理布朗你好，

感謝您與我們聯繫。得知您在訪問自己的網站時遇到問題，我們深表遺憾。

在對您的網站進行廣泛測試後，我們可以確認它是在線的並且可以免費訪問。除了能夠通過直接的互聯網連接查看您的網站外，我們還成功通過幾個網絡代理（www.zend2.com和www.proxysite.com）加載它。請參閱隨附的屏幕截圖，其中顯示您的網站加載沒有問題。

我們的建議是在鍵盤上同時按Ctrl + F5清除瀏覽器的臨時Internet文件（cookie，緩存），或者您也可以嘗試使用其他瀏覽器。您也可以嘗試通過Web代理加載您的網站，以驗證它確實已啟動並正在運行。

如果您有更多問題或需要進一步的幫助，請隨時重新打開此機票。

感謝您選擇我們的服務。

最好的祝福，
歐內斯特·多諾萬
專門的支持團隊
Supportindeed.com